By Meghan Paynter on October 31, 2018
Budget Dumpster has been selected as an award recipient at the 2018 Smart Business Customer Service Awards, presented by Minute Men HR & Staffing.
The Smart Business 2018 Customer Service Awards recognize organizations that have demonstrated superior customer service and highlight the importance of high-quality customer service in the business world. Budget Dumpster is being recognized alongside other Northeast Ohio businesses, including Cleveland Clinic, Geis Hospitality Group and JACK Entertainment.
“We’ve prioritized customer service by continuously improving the ways we communicate with our clients and expanding our team to meet increasing demand,” said John Fenn, co-founder and CEO of Budget Dumpster. “We’re proud to receive this award and a is testament to our focus on putting our customers first.”
Budget Dumpster’s customer service department caters to an underserved market of do-it-yourselfers and others with a one-time need for a dumpster rental. In 2018, the customer service team reduced wait times to an average of 18 seconds, decreased the number of transfers required per call and shortened call times to an average of two minutes per call.
In addition to this award, Budget Dumpster was recently named one of the fastest growing private companies by Inc. 5000 and recognized as one of the top workplaces in Northeast Ohio by The Plain Dealer.
For a full list of 2018 Customer Service Award honorees, please visit the Smart Business award home page.
Established in 2009, Budget Dumpster delivers affordable waste removal services in most major markets throughout the United States. Working with over 250 local partners, Budget Dumpster sells thousands of temporary roll off dumpsters each week for projects big and small.
Based in suburban Cleveland, Budget Dumpster has been recognized as one of America’s fastest growing companies by the Inc. 500 (2016, 2017), one of the top five fastest growing companies in Northeast Ohio by Crain’s (2015, 2016), one of the largest waste and recycling firms in North America (No. 67 in 2016) and one of Fortune’s Most Flexible Workplaces (2016). Learn more about how we help people and companies each day at BudgetDumpster.com.